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Zebudo — Support

Write to us at support@zebudo.com. We read every message and usually reply within a few days. If your question is about your account or a purchase, include the player ID shown in your profile (Profile → the ID under your icon, «Copy»).

Purchases and Premium

I bought Premium, but hints are still limited or ads still show. Open the game while online and tap Restore purchases (Profile → Premium). Purchases are tied to the App Store or Google Play account you bought with: sign in to the same store account on the device.

I bought Premium on iPhone — why is it not on my Android phone? Purchases belong to the store they were made in. A purchase on the App Store does not unlock anything on Google Play, and the other way round.

How do I cancel a subscription? In your App Store or Google Play account settings, under Subscriptions. After cancelling, the subscription stays active until the end of the paid period. Deleting the app or your Zebudo account does not cancel a subscription.

Refunds. Refunds are handled by the store you bought from: Apple — «Report a Problem» (reportaproblem.apple.com) or your purchase history; Google Play — its refund policy. If a purchase is refunded, what it unlocked is switched off in the game.

Account and progress

Progress on another device. Sign in with the same Apple, Google or Facebook account on both devices. Progress is stored on our server under a random identifier, not under your name.

I played as a guest and reinstalled the app. Guest progress lives on the device and on our server under a random install ID; after reinstalling it cannot be reattached. Sign in before deleting the app to keep progress.

Delete my account. In the game: Profile → Delete account. If you cannot use the app: delete your account on this site.

Problems in the game

A puzzle looks wrong, or the game misbehaves. Use Report a problem in the game (the flag on the puzzle screen): the report includes the puzzle key and its state, so we can check it. Please do not include personal details in the text.

The game needs the internet to get new puzzles. Puzzles are built on our server; a few are kept on the device in advance, so short offline periods are fine.